Cohere is an AI-powered customer support platform designed to streamline customer support operations. It helps teams resolve tickets faster, reduce costs, and increase customer satisfaction. Top 5 Features: Automation to quickly resolve tickets, Instant personalized answers, AI that understands language, Ability to turn existing customer support resources into personalized answers, and Advanced analytics to anticipate customer needs and trends. Top 5 Use Cases: Automate ticket resolution, Deliver instant personalized answers, Perform actions on behalf of customers, Identify and resolve customer issues, and Deliver 24/7 support.