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Harvey Chatbot

Automate customer interactions with ticketing, templates, and analytics.
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What is Harvey Chatbot?

Harvey Chatbot is an ai chatbot by Hiver, which is a customer support platform that integrates AI technology to streamline and enhance support operations. Hiver’s AI bot is designed to summarize emails, suggest email templates, and auto-close conversations that don’t require attention. This helps agents respond faster to customer queries and manage their workload more effectively. Hiver also provides features like rule-based automations, body-search automations, round-robin assignment, and customer surveys to improve team performance and customer experience. The platform is Gmail-based, making it easy for teams to manage customer service directly from their inbox. Hiver’s AI capabilities help businesses improve efficiency, transparency, and productivity in their email communication and team collaboration.



⚡Top 5 Harvey Chatbot Features:

  1. AI-driven email management: Hiver’s AI bot, Harvey, helps summarize emails, provide email template suggestions, and auto-close conversations that don’t require attention, improving query handling time and focusing on important customer queries.
  2. No need to toggle between applications: Hiver integrates with Gmail, eliminating the need to switch between multiple applications for managing customer support.
  3. No complexities of a ticketing system: Hiver simplifies team collaboration and eliminates the need for a separate helpdesk, making it easier to manage customer queries.
  4. Unified Inbox Experience: Hiver allows businesses to manage email, live chat, chatbot, knowledge base, phone, and WhatsApp support from a single platform, delivering multi-channel support.
  5. Rule-based Automations: Hiver’s rule-based automations help automate mundane and repetitive help desk tasks, improving team performance and customer experience.



⚡Top 5 Harvey Chatbot Use Cases:

  1. Improved efficiency and productivity: AI-driven systems in customer service can handle routine inquiries and tasks, allowing human agents to focus on more complex issues, leading to quicker resolution times and a more efficient use of human resources.
  2. 24/7 Availability: AI-powered chatbots and virtual assistants can provide round-the-clock service, ensuring that customers receive immediate assistance at any time.
  3. Real-time performance analytics: AI systems can monitor live chat sessions between customers and service agents, alerting supervisors or more experienced agents to intervene in case of negative outcomes, providing immediate corrective action and enhancing customer satisfaction.
  4. Customer journey mapping: AI-driven customer journey mapping involves collecting and interpreting data from multiple channels to create a detailed map of the customer experience, helping businesses understand and improve their support processes.
  5. Collaborative model: AI is increasingly seen as an enabler rather than a replacement for human interaction, enhancing human capabilities and improving customer satisfaction.

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