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CX platform with agent monitoring & real-time troubleshooting.
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TheLoops Features

Home:More About TheLoops AI for CX
The website Home: More About TheLoops AI for CX provides customers an AI platform for CX to go from point solutions and data silos. It offers agent quality monitoring, voice of customer analysis, real-time troubleshooting, and more.

Top 5 features:
– Agent quality monitoring
– Voice of customer analysis
– Real-time troubleshooting
– Impact Analysis
– Escalation Prediction

Top 5 use cases:
– Operations Visibility
– Support Workflows
– Agent Assist Monitoring
– Impact Analysis
– Escalation Prediction


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