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Viable AI

AI-driven insights from qualitative data, no spreadsheets needed.
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What is Viable AI?

Viable AI is an AI-powered platform that analyzes qualitative data from various sources such as customer feedback, surveys, and reviews. It uses advanced AI models, including GPT-4, to extract insights from customer feedback, categorize topics, and identify trends. The platform offers a range of features, including automatic sentiment analysis, weekly trend tracking, and customizable reporting. Users can also interact with the system using a Q&A feature, which generates data-backed answers to questions about customer feedback. This tool supports integration with tools like Zendesk, Intercom, and Gong, allowing users to sync their data in minutes.



⚡Top 5 Viable AI Features:

  1. AI-Powered Insights: Leverage advanced AI algorithms to analyze customer feedback and extract nuanced insights accurately.
  2. User-Friendly Interface: Access advanced AI analytics with a simple, intuitive design that makes it easy for everyone in your organization to use.
  3. Seamless Integration: Connect with popular tools like Zendesk, Intercom, and Gong, as well as other data sources through Zapier and CSV imports.
  4. Customizable Analysis: Tailor the analysis to your unique business objectives, identifying key themes, assessing sentiment trends, and generating actionable recommendations.
  5. Strategic Document Generation: Based on your customer feedback, effortlessly create strategic documents like Customer FAQs, Product Requirement Documents, and Bug Reports.



⚡Top 5 Viable AI Use Cases:

  1. Reducing Support Volumes: Surface the most urgent topics across all your data sources to boost NPS and reduce support requests.
  2. Product Innovation: Drive product growth by identifying key areas for improvement based on customer feedback.
  3. Eliminating Churn: Uncover hidden issues that contribute to churn and take immediate action to retain customers.
  4. Enhancing Customer Experience: Gather insights into customer preferences and shopping experiences to improve overall satisfaction.
  5. Streamlining Workflows: Simplify data management and enhance efficiency in processing and interpreting customer feedback across your organization.

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