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What is Yuma?

Yuma AI is an intelligent automation platform designed to assist e-commerce businesses in managing their customer service operations. It offers several benefits, including increased agent productivity, reduced operating costs, improved customer satisfaction, and scalability without hiring additional staff. Yuma supports businesses throughout their customer journey, from pre-sales to post-purchase inquiries, and handles various tasks such as order management, subscription services, feedback management, and social media interactions. It uses generative AI to respond to customer inquiries and takes autonomous actions, such as editing orders and pausing subscriptions. Additionally, Yuma helps businesses measure and improve their automation rates and provides a productivity widget for agents to generate drafts quickly. It also offers multi-language support and integrates with Shopify and other e-commerce tools.



⚡Top 5 Yuma AI Features:

  1. Automate: Yuma AI automates mundane tasks, empowering your experts.
  2. Reduce Operating Costs: Yuma AI autonomously replies to customers and takes automated actions.
  3. Improve Customer Satisfaction: Yuma AI answers customers quicker, 24/7.
  4. Scale Without Hiring: Yuma AI scales up and down at the flick of a switch.
  5. Intelligently Detect Customer Needs: Yuma AI uses pre-trained ecommerce knowledge to identify customer inquiries for precise, timely responses.



⚡Top 5 Yuma AI Use Cases:

  1. Pre-sales Support: Yuma AI handles pre-sales inquiries, helping you seal the deal.
  2. Order Management: Yuma AI manages customer order inquiries, edits or cancels orders, and integrates with subscription services.
  3. Feedback Management: Yuma AI protects your reputation by addressing feedback on review platforms and escalating critical reviews to managers.
  4. Post-purchase Technical Support: Yuma AI handles complex post-purchase technical inquiries to boost satisfaction, efficiency, and repeat business.
  5. Social Media Interactions: Yuma AI maintains your social presence by handling the continuous stream of social media interactions with automated replies and negative comment alerts.

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