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What is Brainfish?

Brainfish is an AI-powered help center and content platform designed to instantly answer any customer question. It uses advanced AI technology that learns from your content as it’s added, delivering accurate, relevant answers that reduce inbound ticket volume for support teams. Brainfish integrates with popular help desk software like Zendesk and Intercom, making it easy to incorporate into existing workflows. The platform also offers analytics to improve customer content, increase resolution rates, and enhance answer quality.



⚡Top 5 Brainfish Features:

  1. AI-Powered Search: Uses advanced AI to help customers self-answer their questions, reducing inbound ticket volume.
  2. Real-Time Insights: Provides real-time insights into customer concerns to improve knowledgebase content.
  3. Bespoke AI Technology: Learns your content to deliver accurate, relevant answers without configuration.
  4. Content Migration: Imports content from various sources including Zendesk Help Center, Freshdesk, Intercom, HTML, Markdown, PDF.
  5. Analytics: Offers analytics to learn about customers and improve customer content, increasing resolution rates and answer quality.



⚡Top 5 Brainfish Use Cases:

  1. Customer Support Efficiency: Helps companies answer customer questions 10X faster.
  2. Content Delivery: Focuses on effective content delivery to enhance support experience.
  3. Security: Enforces security measures such as HTTPS encryption, access control changes, and incident response.
  4. Integration with Help Desks: Integrates with popular help desk software like Zendesk and Intercom.
  5. Collaborative Editor Interface: Provides a collaborative editor interface for teams to build and interact with documentation.

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