Essense is an AI-powered platform that helps businesses analyze customer feedback and competitor reviews to gain actionable insights. It integrates feedback from various sources, including app stores, social media, and review sites, to provide a comprehensive view of customer sentiment and market positioning. Essense aims to make it easier for businesses, particularly small ones, to understand their customers and competitors, focusing on top customer needs, product roadmap prioritization, and marketing decision-making. The platform offers a free trial and three subscription plans, with no hidden costs, and is designed to be user-friendly and straightforward.
⚡Top 5 Essense Features:
Product & Customer Success: Focus your product roadmap on top customer needs, know what features to prioritize based on customer feedback and competitor analysis, and improve customer adoption by understanding top customer pain points and feature requests.
Marketing & Growth: Make better marketing decisions by analyzing customer & prospect feedback, understand what your customers love or hate about your product and brand, analyze competitors to gain a positioning advantage and identify untapped market segments, and analyze brand sentiment from customer reviews & social media activity.
Essense Score: Produce insightful customer or competitor intelligence reports in minutes, understand your client’s market position vs competitors quickly, understand top growth opportunities for your clients based on customer feedback, and save hours and hours of qualitative research time by getting AI to do it for you.
Integration: Essense integrates customer feedback from all these sources: App Store, Google Play, Steam, Amazon, Trustpilot, TrustRadius, Twitter, Reddit, Google Places, Zoom, G2, Capterra, HubSpot, Intercom, Zendesk, Typeform, Glassdoor, Yelp, GetApp.
AI-Powered Analysis: No extra prep is needed. Link your sources and run an AI-powered competitive analysis in a few clicks.
⚡Top 5 Essense Use Cases:
Product Development: Use Essense to understand customer needs and prioritize features based on feedback and competitor analysis, improving customer adoption and satisfaction.
Marketing Strategy: Analyze customer feedback and brand sentiment to make better marketing decisions, identify untapped market segments, and gain a positioning advantage over competitors.
Competitive Intelligence: Understand how your product compares to the competition, analyze competitors’ strengths and weaknesses, and identify opportunities for growth.
Customer Research: Save time and resources by automating qualitative research, producing insightful customer or competitor intelligence reports in minutes, and understanding top growth opportunities for your clients based on customer feedback.
Brand Monitoring: Monitor brand sentiment from customer reviews and social media activity, identifying areas for improvement and maintaining a positive brand image.
